MeterSource Frequently Asked Questions

MeterSource is a cloud based web application for Meter Reading Services Tracking, geared towards outsourcing of meter reading services. MeterSource helps to maintain proper records related to the delivery of Meter Reading Services

Transactions are logged and tracked within MeterSource by Area, Cycle and Book

Reading of meters per billing Area

Meter Billing Cycle

Cycles are usually divided into smaller sections called books. A cycle can have 1 or many books. Books contain accounts that require meter reading.

Transactions based on Area, Billing Cycle and Book, per client can be logged in MeterSource.

In addition to meter reads, when maintenance, safety or service issues are observed or encountered, such as broken touch pad, broken/obscured register glass, water leaks, etc., a communication code and reader comment must be entered as part of the transaction.

In addition to meter reads, deductions can be tracked or applied to transactions to specific failures of the contractor/company.

Assign mutiple staff to transactions for each area, cycle and book.

In addition to meter reads, problems with the meter, i.e., broken meter, broken meter box tops, dead meters, buried meters, meter leaks, high/low consumption, etc can be logged with the transaction.

For each client, MeterSource can be set-up to allow a specific set of transactions e.g Check Reads, Call Backs, Residental, Commerical, collection etc.

Transactions in MeterSource can be further classified into Categories eg Reading, Special Reads, Dispatch, Reading etc,

Log & track types of meters eg analog, digital, 4 dial, 5 dial etc.

Log and track brands of meters e.g Sensus, Itron etc.

Log and track meter sizes eg 1 inch, 1 1/4 inch etc

Extensive set of pre-canned reports are available in MeterSource. Routes specific reports:

1. Count of Meters By Route
2. Number of Meters Read By Route
3. Number of meters pending to be read by Route
4. Number of Skipped Reads by Route
5. Read Percentage by Route
6. Number of meters read by Account Types and Route
7. Number of meters read by Transaction Types and Route
8. Staff Assignment By Route
9. Client Revenue By Route
10. Client Revenue By Transaction Type
11. Client Revenue By Account Type
12. Penalties & Fees By Route
13. Meters Types By Route
14. Number of Problems Reported by Route
15. Problem Percentage by Route
16. List of Problems Reported by Route

Extensive set of pre-canned reports are available in MeterSource. Area specific reports:

1. Area - reason(s) of inability to read a meter (skip codes)
2. Area - reason(s) of inability to read a meter (problem codes)
3. Area - Count and percent of skipped reads
4. Area - List of special meter reads
5. Estimated count of meters per billing area
6. Meter Types by Area
7. Meter Types by Read Type
8. Meter Summary by Manufacturer and Size
9. Area - Error Reports
10. Client Revenue by Area
11. Penalties & Fees By Area

Extensive set of pre-canned reports are available in MeterSource. Meters specific reports:

1. Client - Meter Count by Read Type
2. Client - Meter Count by Account Type
3. Client - Meter Count by Location Type
4. Client - Meters Count By Size
5. Client - Meters Count By Brand/Manufacturer
6. Client - Digital and Analog Types
7. Billing Cycle Schedule
8. Cycle - Number of Meters By Size
9. Cycle - Number of Meters