Welcome to MeterSource

This document will guide you on how to set-up and customize MeterSource before you can start entering transactions.

Please review the glossary below to orient yourself with some of the terminology utilized in MeterSource.

Glossary of terms and definitions in MeterSource

Client Account Type: Client Account in MeterSource are accounts that are part of the services that company provides. Meter Reading, Special Reads, Collections, Dispatch etc. are examples of Account Types.

Meter Transaction Types: Meter Transaction Types allows further refinement of client account types into categories such as commercial, residential, check reads etc. Client Bill Rates and contractor pay rates can be assigned to Transaction types.

Meter Skip Codes: Meter reading skip codes are used when a meter reading cannot be obtained, providing a reason for the skip to retailers.

Meter Problem Codes: Meter reading problem codes indicate a malfunction or error in a meter's operation.

Meter Performance Requirements or Penalties: Some meter reading services contracts have meter reading requirements. A penalty may be applied for misreads or questionable reads.

Routes: A route in MeterSource is comprised of Area, Cycle and Book. For example, a utility company may have 30 areas with 15 cycles for meter reading and billing. Each cycle has 10-15 multiple books containing 500 accounts each.

Area: A meter reading area, also known as a meter reading unit, is a grouping of installations (and the meters within them) that are defined by regional criteria for meter reading purposes. These groupings help organize and manage the process of reading and recording meter data for various utilities like electricity, water, and gas.

Cycle: The meter reading cycle is the interval during which a meter's readings are collected and used to determine the amount of energy consumed by a customer. .

Book: A collection of pre-defined number of meter reading customer accounts locations.

Log Transactions: Transactions in MeterSource are logged when employee's/staff call in to report the work that they have completed. Transactions are logged by date and route (area, cycle and book). For example, one meter reader has completed Area 1, Cycle 001 and Book 01 (containing 500 accounts). Another meter reader could have completed Area 2, Cycle 001 and Book 2 (300 accounts).