Once a transaction has been logged and saved, penalties can be assigned to the transaction if contractual performance requirements were not met during the meter reading cycle transaction date.

The Log transaction page can be accessed via Client Menu, then Select Log Transactions

Mandatory fields are noted with a *

Then search for the transaction by client name, start date and end date.

Once a transaction is found for the client, start date and end date, click the 3 dots to see pop-up menu. Select Penalty. The transaction penalties page will be shown.

Note, at the top of the transaction penalty page, the client name, transaction date, Area, Cycle, Book and Status will be shown.

If performance requirements/penalties were initially set-up for the client, they will appear in the available section of the page.

To add a penalty to the transaction, Click the   button to add a new penalty. The penalty will then be assigned to the transaction and will be shown in the assigned section.

To remove a penalty from the transaction ,click the   button to remove the penalty from the transaction.

The transaction status must be open for any additions of new penalties or for any edits or deletes. If the transaction was previously closed, no changes will be permitted and the page will only display the information that was saved.